Training

Training – Organizational Resilience

OR 5 – Incident Response and Crisis Management

Course Overview

Incident response structures are designed to ensure there is a documented process for responding to and coping with disruption. But which structures work best and why? who should be involved, what should they do, when and with what resources?

This course provides the delegates with the ability to develop and implement an effective incident response structure for their organization, which is proven to work in practice. It begins with learning how to design a structure which reflects the nature, scale and complexity of your existing management structure – used for business as usual and as the course unfolds it provides practitioners with a deeper knowledge and understanding of incident response and crisis management – a key capability for any response team to develop at any level of responsibility.

The course is delivered in modules, which explore the concepts and principles of incident and crisis management. Delegates explore tools and techniques which work best e.g. the Incident Command System. Methods follow good practice and reflect the guidance in ISO 22301:2014, and BS 11200:2014.

Course modules include:

  • Crisis concepts, principles and frameworks
  • Anticipation and assessment
  • Developing capabilities
  • Response and recovery
  • Communications
  • Exercising

Who Should Attend

BC Managers / Champions, Risk Managers / Champions Department Managers, HSE Professionals, Technical Safety Specialists, Crisis and Incident Managers

Learning Outcomes

  • Understand the principles, strategies and techniques for incident response and crisis management;
  • Develop the knowledge and skills necessary for implementing effective structure and processes for responding to and managing incidents;
  • Take part in a desk-top exercise.

Delegates

12 to 24

Format

Face-to-face, classroom based with group discussions and team exercises

Pre-Requisite

None

Duration

2 Days