Training – Business Process Improvement

BPI 3 – ECITB Building and Managing Teams

Course Overview

This training course aims to introduce Supervisors to the practical tools used to lead a team including planning, appraisal, development and reporting.

Who Should Attend

New or established Supervisors, Team Leaders, Line Managers

Learning Outcomes

  • Ability to prepare high quality written and verbal reports;
  • Effective use of different styles of communication appropriate to business needs;
  • Introduction to coaching as a tool to motivate and maximize individual potential;
  • Ability to conduct job instruction in the workplace and to review the effectiveness of any training both to the individual and the team as a whole;
  • Ability to present information effectively during meetings and different forums e.g. tool box talks and how to deal effectively with multi-cultural audiences;
  • Ability to manage conflict with subordinates if / when it occurs;
  • Understanding when and how to negotiate to obtain win- win results;
  • Knowledge of when and how to use different types of appraisals to positively influence personal development;
  • Handling personal emotion and managing disagreements.


10 to 16


Classroom based with group exercises




2 days