Training – Human Factors

HF 3 – Understanding Human Error

Course Overview

Inexperienced incidents investigators frequently stop when they identify someone who was either, not fully competent, did not follow procedures or who behaved in a way that breached expected standards of safe behavior: the incident is labeled as being caused by “human error”.

Despite its widespread use, the term “human error” is frequently misunderstood, it often refers simply to situations where “someone did something they weren’t expected to and it resulted in an unwanted outcome”. This limited understanding is a problem when it comes to knowing what action to take to prevent the recurrence of errors and their consequences.

Many “human errors” are not intentional: and many “errors” that appear to be intentional, occur for reasons that reflect good intentions but nevertheless result in unacceptable outcomes.

This training provides an understanding that goes beyond the simple term “human error”. It explains why trained, competent people who are motivated, with a positive attitude to safety and in a fit state to work, can still be prone to making errors, often with disastrous consequences.

Who Should Attend

Operations / Maintenance Managers, Reliability Engineers, HSE, Technical and Safety Specialists, Incident Investigators

Learning Outcomes

  • Awareness of the situational nature of human behavior and how organizational decisions and actions can lead to human error;
  • Recognize the difference between Intentional and Unintentional human error and some of the reasons why people deliberately violate safe practices;
  • Recognize different error types: Skill-, Rule- and Knowledge-based
  • Recognize the importance of getting “Inside the tunnel”: seeing the world through the eyes of the individuals involved;
  • Understand the way the human brain thinks, and makes decisions, can lead to significant incidents.


12 to 24


Classroom based with group exercises




1 Day